The Eye Institute of West Florida takes our responsibility to our patients very seriously. Part of that responsibility is scheduling appointments at the earliest possible convenient time for every patient. When a patient misses an appointment, not only did we not render care to that patient, we were denied the opportunity to render care to someone who is waiting for an appointment. Therefore, the following policies are in effect as of April 1st, 2016.
No Show Policy
Patients who do not call to cancel, and do not show up for their appointment will be considered a NO SHOW. Our office adheres to the following policy regarding NO SHOW appointments:
1st No Show: Our office will call and attempt to reschedule your appointment. We reserve the right to charge a $35 no-show charge for the missed appointment.
2nd No Show (within twelve months): Our office will call and attempt to reschedule your appointment. If they do not reach you, we will mail a postcard asking you to make contact. We reserve the right to charge a second $35 no-show charge for the missed appointment.
3rd No Show (within twelve months): No further attempts to reschedule your appointment will be made. You may be dismissed from the practice and denied any future appointment with any physician in the Eye Institute of West Florida. You will be charged a $35 no-show charge for the missed appointment.
Cancellation Policy
Office Visits: We understand that a situation may arise which requires canceling your appointment. We request that you call our office at least 24 hours prior to your appointment in this event. This will allow us the opportunity to see another patient who has been waiting for an appointment during that time. Cancellations made less than 24 hours prior to your appointment time cause us to waste this opportunity. Therefore, we reserve the right to charge a $25.00 cancellation fee for appointments cancelled with less than 24 hours notification.
Surgery: If you are scheduled for a surgical procedure, cancellations require advance notice of two (2) business days. If notification is not received within this timeframe you may be subject to a cancellation fee of $150.00 or more depending on the procedure you were scheduled to have and the paperwork you signed.
The cancellation and no show fees are the sole responsibility of the patient, and must be paid in full before your next appointment. We understand that special, unavoidable circumstances may arise. Fees may be waived, but only upon management approval. Our practice firmly believes that a strong physician/patient relationship is based upon understanding and good communication.
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