Appointments

To schedule an appointment, please call (727) 581-8706 or e-mail a request to be called back.

We will make every effort to schedule a suitable appointment time for you. Occasionally we may call you to change your appointment if our physicians have emergencies. We appreciate your patience and understanding should this situation occur.

Before your first visit, you will be given forms to complete. Your vital medical history along with other information will help our physicians and office staff to serve you better. If necessary we will secure copies of your previous medical records to assist our physicians with your diagnosis and treatment.

Office Hours

Our offices and telephone service are open from 8 am to 5 pm, Monday through Friday. One of our physicians is always on call for any after-hour emergency that may arise.

After-Hour Emergencies

If you need to speak with one of our physicians after our normal office hours, please call (727) 562-6839 and our answering service will contact our physician on-call.

Prescription Refills

Please contact your pharmacist for refills when your medicine is running low. It may be necessary for the pharmacist to check with your doctor for any needed authorizations. Please allow a minimum of 48 hours for the refill process.

Any refill requests received after office hours or on weekends, will be handled the next business day. It is important to plan ahead and anticipate your medication needs especially when planning a trip.

Financial Policy

Our policy is to collect fees at the time of service unless other arrangements have been made. For your convenience, we accept most major credit cards.

As participating providers of Medicare, we will file claims on your behalf. Under the Medicare program, each patient is responsible for a 20% co-payment after satisfying your Medicare deductible. As a courtesy, unless you request otherwise, we will also file any secondary insurance you may have.

Managed Care (HMO, PPO)

For patient convenience we participate in most major managed care (HMO, PPO) plans. If pre-authorization is required prior to your visit or treatment, please make sure this is completed with your plan provider or primary care physician prior to your appointment. Otherwise, you will be responsible for the entire cost of your visit or procedure.

Medicaid

As a participating provider with Florida Medicaid, eligibility and authorization must be documented in order for us to file your claims prior to any office visit or treatment.

Patient Accounts

If you have any questions about your account or need to make special payment arrangements, please contact our Patient Accounting Staff at (727) 450-4661.

Our Patient Accounting Specialists are located in the Largo office on the first floor of The Eye Institute of West Florida.